Frequently asked questions
We want to help you.
Questions and answers at a glance
The five most frequently asked ques
What time can I check in and out?
Camping
You can occupy your pitch from 1 pm. Standard pitches should be vacated by 12 pm. Pitches with private toilet facilities should be vacated by 11 am.
Accommodation
You can check into accommodation after 3 pm. On the day of departure, you should vacate the accommodation before 10 am.
Can I cancel my booking?
You can cancel your booking free of charge within 48 hours. To amend your booking, get in touch with the Contact Centre at contact@rcn.nl or on at 085 085 700. After 48 hours, the terms and conditions of the Dutch association for the water sport and recreation industry (RECRON) apply.
When and how can I pay?
You can pay by iDEAL, credit card or invoice. If you book more than six weeks in advance, you can pay in two installments. The first installment must be paid within two weeks of the booking. The second installment must be paid at least four weeks before arrival. If you book less than six weeks in advance, you pay the full amount in one installment.
Can I pay on arrival at the park?
Only if you book less than two days before arrival, otherwise you just pay by iDEAL.
Can I rent a bike?
The Netherlands
Bicycles can be hired in all RCN Holiday Parks in the Netherlands, but each park has its own rules. Bicycles can be booked in advance at some parks, but not at others, and rates may differ.
France
Bicycles and/or mountain bikes can be rented on or nearby the camping site.
Germany
E-bikes can be rented at RCN Laacher See.
If you have a specific question or would like to know the current situation, consult the RCN app or the facilities on the webpage of the relevant park. If you have any difficulty, please get in touch with the Contact Centre at contact@rcn.nl or on 085 0400 700.
